Welcome to Bharath Travels! We’re delighted to assist you in planning your travel experiences. To ensure a smooth and enjoyable experience, please take a moment to review our Terms and Conditions. These guidelines help us provide you with the best possible service, and by using our services, you agree to these terms.
1. Acceptance of Terms
By booking or using our services, you agree to these Terms and Conditions. If you have any questions or concerns, please feel free to reach out to us before proceeding.
2. Booking and Payment
- Booking Confirmation: All bookings are subject to availability. Your booking is confirmed once you receive a confirmation email from us. We encourage you to check all details and notify us promptly if any corrections are needed.
- Payment: 25% of full payment is typically required at the time of booking unless stated otherwise. We accept a variety of payment methods for your convenience, which will be clearly outlined during the booking process.
3. Car Hire Services
Rental Period: A rental day is defined as one calendar day, starting in the morning and ending at night, rather than 24 hours from the time of pick-up. Please plan your schedule accordingly.
Mileage and Time Calculation: The total kilometers and time will be calculated from the vehicle’s departure to its return to our garage. This ensures transparency and fairness in billing.
Air Conditioning: Please note that the air conditioning (AC) may not function in hill areas or when the vehicle is stopped or parked. This is to ensure the safety and optimal performance of the vehicle.
4. Hotel Booking
- Check-In/Check-Out: Check-in and check-out times vary by hotel and will be detailed in your booking confirmation. We appreciate your cooperation in adhering to these times.
- Special Requests: We strive to accommodate special requests, but please understand that these are subject to availability and may incur additional charges.
- Cancellations and No-Shows: Hotel cancellation policies vary, and any applicable charges will be communicated at the time of booking. No-shows may result in the forfeiture of your booking and payment.
5. Tour Packages
- Itineraries: Our tour packages are thoughtfully curated, but sometimes adjustments are necessary due to factors like weather or local conditions. We reserve the right to make such changes to ensure your safety and enjoyment.
- Group Size: Some tours require a minimum number of participants. In the unlikely event that this number isn’t met, we may need to cancel the tour, in which case you will receive a full refund.
- Included Services: Tour packages include services as listed in the itinerary. Any additional services or activities not mentioned may incur extra costs.
6. Cancellations and Refunds
- General Policy: Please refer to our detailed Refund Policy for specifics on cancellations and refunds for each of our services.
- Refund Processing: We aim to process refunds within 7-10 business days following a confirmed cancellation. Please allow additional time for the refund to appear in your account, depending on your bank’s policies.
7. Customer Responsibilities
- Travel Documents: It’s essential to have all necessary travel documents (e.g., passports, visas) in order before your trip. We’re happy to offer guidance, but we cannot be responsible for any issues arising from incomplete or invalid documentation.
- Behavior: We expect all customers to conduct themselves respectfully during their travels. Should any behavior be deemed inappropriate or disruptive, we reserve the right to terminate services without a refund.
8. Liability
- Limitation of Liability: While we work diligently to ensure a smooth experience, we cannot be held liable for any indirect, incidental, or consequential damages related to your use of our services. Our maximum liability is limited to the amount you paid for the specific service in question.
- Third-Party Providers: We collaborate with trusted third-party providers for services like car hire, hotel bookings, and tours. While we carefully select our partners, we are not responsible for the actions or failures of these third-party providers.
9. Force Majeure
Bharath Travels is not liable for any failure to perform our obligations due to unforeseen events or circumstances beyond our control, such as natural disasters, strikes, war, or government actions.
10. Privacy Policy
Your privacy is very important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
11. Changes to Terms
We may update these Terms and Conditions from time to time. Any significant changes will be communicated via our website or directly to you via email.
12. Contact Us
We’re here to help! If you have any questions or concerns about these Terms and Conditions, don’t hesitate to reach out to us at +91 7598 649 879.
